Frequently Asked Questions?

What propane services does Clean Gas provide for businesses? +

We offer bulk propane delivery, forklift tank exchanges, tankless water heaters and installation/maintenance of commercial propane systems.

How can Clean Gas help my business reduce energy costs? +

Propane is an efficient and cost-effective fuel source for commercial applications, including heating, cooking, and powering forklifts. Our team can provide solutions tailored to your needs.

What size propane tanks are available for commercial use? +

We offer tanks ranging from 100 lbs to over 2000 gallons, ensuring we can meet the needs of businesses of all sizes.

Does Clean Gas offer emergency propane delivery for businesses? +

Yes, we prioritize businesses requiring urgent refills and provide emergency delivery services when needed.

How do I schedule a propane delivery? +

You can schedule a delivery by filling out the delivery form on our website, schedule delivery through our payment portal or contact us at 233 4427.

How long does it take to receive a propane delivery? +

We strive to deliver propane within 24 hours of your order, depending on your location and our schedule.

Does Clean Gas deliver propane island-wide? +

Yes, we offer delivery services across Cayman for both residential and commercial customers.

Can I set up automatic propane deliveries? +

Yes, we offer automatic delivery options to ensure your tank is always filled without needing to place an order manually.

Are there any additional delivery fees? +

For your convenience, we have a flat rate delivery fee of only $5 per delivery.

What is included in a maintenance contract? +

Our maintenance contracts vary and include regular inspections, tank servicing, water heater inspections, and safety checks to ensure your propane system runs efficiently.

How often should propane systems be serviced? +

We recommend scheduling maintenance at least once every 6 months to ensure optimal performance and safety.

Does Clean Gas repair propane appliances? +

Yes, we provide repair services for propane tankless water heaters.

Can I schedule one-time maintenance without a contract? +

Absolutely! We offer one-time maintenance services, but signing up for a contract can save you time and money in the long run.

What should I do if I smell gas? +

Leave the area immediately, avoid using electrical devices, and call Clean Gas for emergency assistance at +1 (345) 233 4427 .

What payment methods does Clean Gas accept? +

We accept payments through our online portal,card payments or direct transfer, by phone, or in person at our office.

Are there any rewards or incentives for timely payments? +

Yes, customers who pay within 10 days of delivery receive a $0.05/gallon credit. All customers earn Hurley’s rewards points (10 points for every $1 spent) when the pay their monthly bills.

Does Clean Gas offer financing options for new installations? +

We have partnered with local banks to offer the Home Efficiency Loan Program that provides affordable financing options for propane system installations and conversions.

How do I access my account balance or billing history? +

You can log in to our online portal to view your account details, including balance, billing history, and recent transactions

What propane services does Clean Gas offer for homeowners? +

We provide residential propane delivery, appliance installation, tank installations (above and below ground), and system maintenance.

How do I know what size propane tank I need for my home? +

Our team can assess your energy needs and recommend the appropriate tank size based on your appliances and household requirements.

Can Clean Gas install a propane system for my new home? +

Yes, we design and install custom propane systems for new and existing homes, ensuring efficiency and safety.

What are the benefits of switching to propane for home energy? +

Propane is a clean, efficient, and reliable energy source, offering cost savings and environmental benefits over electricity or other fuels.

How long does propane typically last in a residential tank? +

The duration depends on tank size, household usage, and the number of propane appliances. Contact us for a personalized estimate.

Is propane safe to use in my home or business? +

Yes, propane is safe when used and maintained properly. Our certified technicians ensure all installations meet safety standards.

What should I do if I suspect a propane leak? +

Leave the area immediately, avoid using electronics or open flames, and call Clean Gas or emergency services for assistance.

How do I check the propane level in my tank? +

Most tanks have a gauge indicating the propane level. We can also provide tank monitors and guidance during maintenance visits.

Does Clean Gas provide propane safety training? +

Yes, we offer safety information and resources to educate customers on proper propane use and handling.

What safety certifications do Clean Gas technicians have? +

Our technicians are certified and trained in propane system installation, maintenance, and safety protocols, passing various levels of propane training set forth by The Certified Employee Training Program (CETP).

Where is Clean Gas located? +

Our office is located at 277 Sparky Drive. Contact us for directions or visit our contact page.

What are Clean Gas's business hours? +

Monday to Friday: 8:00 am – 4:30 pm
Saturday: 8:00 am – 12:00 pm
Sunday: Closed

Does Clean Gas offer after-hours emergency services? +

Yes, we provide emergency assistance outside regular business hours. Call 233 4427 for urgent issues.

How can I contact Clean Gas? +

You can reach us via phone at (345) 233 4427, WhatsApp at (345) 925 3962, or email at [email protected] or through the contact form on our website.

Does Clean Gas operate on public holidays? +

Our holiday hours may vary. Please check our website or social media for updates during holiday seasons.

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